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Grievance Redressal Policy

Effective Date: June 2025
Website: https://mypetlingo.com

1. Purpose

This Grievance Redressal Policy outlines the procedure for addressing user concerns, complaints, and grievances related to the use of MyPetLingo’s platform, in compliance with Indian law.

We are committed to resolving issues quickly, transparently, and in a manner consistent with user rights and our Terms of Service.

2. Applicability

This policy applies to all users of the MyPetLingo website, including pet owners, businesses, and listing contributors. It covers grievances related to:

  • Misuse or abuse of the platform
  • Offensive or illegal content
  • Intellectual property disputes
  • Fake or fraudulent listings
  • Payment-related concerns
  • Violation of privacy or data security
  • Breach of Terms of Service or applicable laws

3. Grievance Officer

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the following person is appointed as the Grievance Officer for MyPetLingo:

Name: [Insert Name]
Email: grievance@mypetlingo.com
Phone: +91 88071 06239
Address: [Insert Full Postal Address Here]
Working Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)

4. How to File a Complaint

You can file a grievance by sending an email to the Grievance Officer with the subject line: “Grievance Submission – [Issue Type]” and include the following details:

  • Your full name and contact information
  • Description of the issue (with URLs/screenshots if applicable)
  • Listing ID or user profile involved (if relevant)
  • Your expected resolution or action

You may also send your grievance by post to the Grievance Officer’s address above.

5. Response & Resolution Time

  • Acknowledgment: Within 24 hours of receipt
  • Resolution/Action: Within 15 days from the date of receipt

You will receive updates throughout the process via email.

6. Content Takedown Requests

If your grievance relates to content that is false, defamatory, infringes intellectual property, or violates the law, we may remove such content after internal review. All takedowns are logged for compliance tracking.

7. Appeals

If you are not satisfied with the resolution, you may escalate the matter to higher authorities or seek redressal through lawful means as per the Consumer Protection Act, 2019 or other applicable laws.

8. Disclaimer

We reserve the right to modify this policy without prior notice. Updated versions will be posted on this page with a revised effective date.

9. Contact

For general support (non-grievance issues), please reach out to:
support@mypetlingo.com

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