Privacy Policy – MyPetLingo

Last Updated: June 2025

1. Introduction

Welcome to MyPetLingo (“we,” “us,” “our”). We value your privacy and are committed to protecting your personal data in compliance with applicable Indian laws, including the Information Technology Act, 2000 and related Data Protection Rules.

This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your personal information when you access or use our website https://mypetlingo.com (the “Site”) and services.

By accessing or using the Site, you consent to the practices described in this Privacy Policy. If you do not agree, please refrain from using the Site.

2. Information We Collect

We collect the following types of information:

a) Information You Provide Directly

Name, email ID, and contact number
Login credentials (username and password)
Pet listing data (images, descriptions, location info)
Communications sent via forms or support channels

b) Information Collected Automatically

IP address and geolocation
Browser, OS, and device identifiers
Site usage behavior (page visits, session duration)
Cookies and tracking technologies (see Section 6)

3. Purpose of Data Collection

Your personal information is collected and used for:

Creating and managing your user account
Enabling pet listings (adoption/lost/found)
Facilitating login, including via Google Sign-In
Providing support and responding to queries
Improving user experience and platform performance
Conducting promotional communication (if opted in)
Complying with applicable legal obligations

4. Legal Basis (Applicable to International Users)

For users under the General Data Protection Regulation (GDPR):

We process data based on consent, contractual necessity, legal obligations, and legitimate interests.

5. Disclosure of Personal Information

We do not sell or rent your personal information.

We may share your data:

With trusted third-party service providers (e.g., hosting, email, analytics, payment gateways), under strict confidentiality
To comply with legal obligations or respond to lawful requests
To prevent fraud, abuse, or threats to system integrity

6. Cookies and Tracking Technologies

We use cookies and related technologies to:

Maintain login sessions
Store your preferences
Analyze traffic and user behavior
Serve targeted content or advertising (when applicable)

You can manage cookie preferences via your browser. Disabling cookies may affect certain functionality.

7. Data Retention

We retain your personal information only as long as necessary for:

The purposes outlined in this Policy
Legal and regulatory compliance
Resolving disputes and enforcing agreements

Inactive or deleted accounts may be retained for backup or legal audit purposes for a reasonable period.

8. User Rights (Including GDPR-Compliant Rights)

If you are a resident of the European Economic Area (EEA) or any jurisdiction with similar data rights, you may:

Request access to your data
Correct inaccuracies
Request deletion (“right to be forgotten”)
Restrict or object to certain processing
Withdraw consent at any time
File complaints with a relevant Data Protection Authority

9. Data Security

We use reasonable technical and organizational security measures, including:

Encrypted storage where applicable
Secure access controls
Regular server and software updates

However, no system is completely secure. You are encouraged to keep your credentials confidential and notify us of any unauthorized use.

10. International Data Transfers

By using the Site, you consent to the transfer, storage, and processing of your data in India, where our servers and service providers are located.

We ensure that any international data transfer is done using legally acceptable safeguards.

11. Children’s Privacy

Our services are not directed at or intended for minors under 13 years of age (or the applicable minimum age in your jurisdiction). We do not knowingly collect data from such users. If we become aware of such data, we will delete it.

12. Changes to This Privacy Policy

We may update this Policy periodically. Any revisions will be posted on this page with the updated effective date. Continued use of the Service implies acceptance of the revised terms.

13. Contact and Grievance Redressal

For any questions, concerns, or grievances regarding this Privacy Policy, please contact:

Email: support@mypetlingo.com
Phone: +91 88071 06239
Address: [Insert Registered Business Address]
Grievance Officer (as per Rule 5(9) of IT Rules):
[Insert Name]
Email: [Insert Grievance Officer’s Email]
Response Time: Within 15 days from the date of receipt